We ship from two fulfillment points: Ukraine and Switzerland. Depending on your location, your order will be processed from the closest hub to reduce delivery time and customs fees.

Yes. We ship across Europe, the UK, the US, and other select countries. If you don’t see your region at checkout, reach out to us—we’ll do our best to assist.

Orders are prepared and dispatched within 1 to 2 business days.

Estimated delivery: Ukraine 1 to 2 business days, Switzerland 2 to 5, European Union 5 to 7, United States and international 7 to 10.

Showroom collection in Kyiv and Bern is available at no extra cost. For full details see our Shipping Policy.

Yes, above a threshold that depends on where you are. Ukraine: over ₴10,000. Switzerland: over CHF 150. European Union: over €400. United States and international: over $500. Below that, shipping is shown at checkout.

Yes. We have two showrooms, in Kyiv and in Bern. Viamaro is also stocked at select multi-brand boutiques across Europe. See our Contact page for addresses and opening hours.

Yes. You are welcome to book a private appointment in our Kyiv or Bern showroom, or ask us about a partner location near you.

You have 30 days from delivery to return an item, unworn and unwashed with tags attached. Return postage is paid by you, unless the item is faulty, damaged or incorrect. Items marked Final Sale are excluded from this voluntary 30-day policy.

Email us at info@viamaro.eu with your order number. We’ll guide you through the simple return process and help with exchanges if needed.

Items in our Women's Sale are final sale, so they are not covered by our voluntary 30-day return policy and cannot be exchanged. If you are in the European Union, your statutory 14-day right of withdrawal still applies to them. Everything else follows our standard 30-day terms.

Items purchased through external retailers must be returned directly to them. Only orders placed on viamaro.eu qualify for our return policy.

Most of our pieces are machine washable on a wool or delicate cycle. We recommend air drying and storing folded, not hanging. Each item includes care instructions tailored to its material.

Of course. We're a small team and love helping customers find their perfect piece. Just email or DM us, and a real human will answer usually within 24 hours.

Some items are limited edition and won’t return. Others may be restocked based on demand. If you love something, don’t wait—and feel free to ask us what’s coming next.

We’re working toward offering repair services in select locations. For now, contact us if you experience a product issue—we’ll assess and support wherever possible.

While we strive to ensure all product info is accurate, occasional errors may occur. We reserve the right to update or correct information—even after an order is placed.