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Shipping policy

At Viamaro, we want every step to feel simple, from placing your order to opening the parcel. Every order is prepared with care and sent with a delivery partner suited to where you are.

Order Processing

You can place an order at any time, day or night. We prepare and dispatch orders Monday to Friday, 11:00 to 19:00 EET.

Orders placed before 13:00 EET are usually dispatched the same business day. Orders placed after 13:00, at weekends or on public holidays are dispatched on the next business day. During peak periods and new collection launches, dispatch may take a little longer.

As soon as you order, you will receive a confirmation email with the full details of what you chose. A second email follows with your tracking number once the parcel is on its way.

If a piece you like is shown as out of stock, please write to us. Many of our items are made in small batches, so we can often tell you when it will be back or whether we can make it to order for you.

Please check your delivery details at checkout. Viamaro is not responsible for delays or losses resulting from incomplete or incorrect delivery information provided at checkout.

Estimated Delivery Times

  • Ukraine: 1 to 2 business days
  • Switzerland: 2 to 5 business days
  • European Union: 5 to 7 business days
  • United States and international: 7 to 10 business days

These are estimates. Customs procedures, courier schedules, weather and seasonal demand can all shift them.

Orders dispatched from Ukraine may occasionally take longer than estimated due to local conditions. If this affects your order, we will let you know.

Shipping Costs

Ukraine

Free standard delivery on orders over ₴10,000.

On orders below ₴10,000, delivery is paid to Nova Poshta at their standard rate when you collect your parcel.

Showroom pickup in Kyiv is free of charge.

If you choose to pay on collection, a transfer fee applies and we may ask for a deposit. See Payment on Collection below.

Switzerland

Free standard delivery on orders over CHF 150.

Below CHF 150, standard delivery is CHF 9.90.

Showroom pickup in Bern is free of charge.

European Union

Standard delivery: €30. Free on orders over €400.

United States and International

Standard delivery: $40. Free on orders over $500.

Delivery Options

Ukraine

Your order travels with Nova Poshta to a branch, a parcel locker, or to your address by courier. We agree the option with you once your order is placed, and you will receive a TTN tracking number by email or SMS.

You are also welcome to collect your order free of charge from our Kyiv showroom. Please see our Contact page for the current address and opening hours.

Switzerland

Orders to Switzerland are usually dispatched from our Bern showroom with Swiss Post. Depending on stock, some orders travel from another location, which can add a few days.

You are also welcome to collect your order free of charge from our Bern showroom. Please see our Contact page for the current address and opening hours.

European Union

Orders are sent with Nova Post Global or a trusted local courier, to your address or to a local pick-up point where one is available.

United States and International

Orders are shipped with trusted international and local courier partners, depending on the destination.

If you have a question about your destination or delivery times, we are happy to help. Write to us at info@viamaro.eu or message us on @viamaro_.

Duties, Taxes and Customs

Depending on your country, customs duties and import taxes may apply to your order. They are the customer’s responsibility and are not included in our prices unless stated otherwise at checkout. Your local customs authority or courier may collect them before or upon delivery.

We provide all the documents needed for customs clearance. Customs processing times and any additional charges are outside our control.

We are working to make import duties and taxes available at checkout in the future, so you can see the full cost of your order before placing it. We will update this page once that option is available.

Payment Methods

Everywhere. Visa, Mastercard, Apple Pay and Google Pay. Payment is processed once your order is confirmed.

Switzerland. TWINT is available in addition to the options above.

Ukraine. You can pay by card or in cash when you collect your order at our showroom, pay on collection at a Nova Poshta branch, or use Plata by Mono. You can also spread the cost: choose «Покупка частинами вiд monobank» in the list of payment methods at checkout.

If your card is issued in a currency other than the one you are paying in, your bank may apply its own conversion. We recommend checking the terms with your bank beforehand.

Payment on Collection (Ukraine only)

You are welcome to pay when you collect your order at a Nova Poshta branch, by card or in cash. Two things to know before you choose it.

  • Nova Poshta charges its own transfer fee: 2% of the order total plus ₴20, or 1% plus ₴10 with a NovaPay card. It is paid by the recipient at the branch.
  • Depending on the order, we may ask for a deposit of ₴300 to confirm it. Where a deposit is taken it comes off the amount you pay on collection, so it is never an extra cost. If a deposit has been taken and the parcel is not collected, it covers our delivery and return costs.

Payment by Instalments

Service provider: JSC "UNIVERSAL BANK", NBU licence No. 92 dated 20.01.1994, state register of banks No. 226.

  • Minimum installment amount: UAH 1
  • Maximum installment amount: UAH 400,000
  • Actual annual interest rate: 0.000001%
  • Available terms: 3 to 25 payments
  • Repayment: equal monthly payments, the first at the time of purchase

Information about the essential product characteristics and warnings is available at chast.monobank.ua

Order Tracking

Once your order has shipped, we will email you the tracking number. We ask our carriers to insure parcels for the full value of the order. If you need help with your delivery, our customer care team is happy to assist.

Delivery Issues and Lost Parcels

If your order is delayed beyond the estimated time or appears lost in transit, please write to us at info@viamaro.eu as soon as you can, and in any case within 30 days of dispatch. Carriers set their own deadlines for claims, so the sooner we know, the more we can do. We will take it up with the courier and see it through with you.

If your parcel arrives damaged, please tell us within a few days of delivery and keep the packaging. Carriers ask to see it before they will assess a claim.

If a parcel comes back to us because of an incorrect address or because it was not collected, reshipment costs will apply.

Changes or Cancellations

You can change or cancel an order for as long as it has not been prepared for dispatch. Cancel it yourself in your account at account.viamaro.eu, or write to us as soon as you can. Once an order has entered preparation we cannot promise to catch it. This does not affect any statutory cancellation or withdrawal rights that may apply under local law.

Returns

Return postage is paid by the customer, unless the item is faulty, damaged, or incorrect. Items marked as Final Sale are excluded from our voluntary 30-day return policy. Statutory rights, including the right of withdrawal in the European Union, are not affected. Full details are in our Refund Policy.

Contact

For any question about delivery or your order, we are here to help. Our customer care team is available Monday to Friday, 11:00 to 19:00 EET.

Last updated: 12 September 2026